Hidden Disabilities CAA Regulatory Training

  • Please enquire. Note, fees may be subject to VAT

  • 1 day, 9 am – 4.30 pm

This training is a regulatory requirement set down by the Civil Aviation Authority (CAA) – set out to help passengers with hidden disabilities receive better support at UK airports and more effective communication ahead of travel, helping to reduce stress and anxiety when travelling.

Following a wide-ranging consultation with airports and disability organisations, the CAA has set out a number of key guidelines, which include improving identification of people that need extra help and ensuring information is available in a range of formats including clear pictogram images and audio messages.

The following topics will be explored:

  • What do we mean by hidden disabilities?
  • What are the possible difficulties for passengers with hidden conditions when navigating through the airport?
  • The environment
  • Anxiety
  • Understanding the process (what, why, where, when, who and how)
  • Communication impairments
  • Security
  • Practical strategies
  • Supporting communication with passengers with communication difficulties
  • Supporting communication with an anxious passenger
  • Using the environment to support passengers better
  • Values and behaviours of staff when supporting passengers with hidden disabilities

No formal assessment.

There are no entry requirements for this course.

Welcomed by UK airports, this guidance clarifies their legal obligations in providing ‘special assistance’ to any person with a disability or reduced mobility, which includes those with hidden disabilities, when travelling through an airport and/or on board an aircraft.

Airport staff, including security staff, should have hidden disability awareness training, as well as training to cover communication techniques.

Following a wide-ranging consultation with airports and disability organisations, the CAA has set out a number of key guidelines, which include improving identification of people that need extra help and ensuring information is available in a range of formats including clear pictogram images and audio messages.

The following topics will be explored:

  • What do we mean by hidden disabilities?
  • What are the possible difficulties for passengers with hidden conditions when navigating through the airport?
  • The environment
  • Anxiety
  • Understanding the process (what, why, where, when, who and how)
  • Communication impairments
  • Security
  • Practical strategies
  • Supporting communication with passengers with communication difficulties
  • Supporting communication with an anxious passenger
  • Using the environment to support passengers better
  • Values and behaviours of staff when supporting passengers with hidden disabilities

No formal assessment.

There are no entry requirements for this course.

Welcomed by UK airports, this guidance clarifies their legal obligations in providing ‘special assistance’ to any person with a disability or reduced mobility, which includes those with hidden disabilities, when travelling through an airport and/or on board an aircraft.

Airport staff, including security staff, should have hidden disability awareness training, as well as training to cover communication techniques.

Queens Road South, Bridgend Industrial Estate, Bridgend

Queens Road Campus is situated on Bridgend Industrial Estate and supports many of our class-based Higher Education (HE) courses as well as being home to our Work-Based Learning team and Engage Training, the commercial training arm of Bridgend College.

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