The qualifications are delivered by the Assessor mainly in the workplace. The assessor discusses the work required and you build a portfolio of evidence to meet the requirements of the qualification. This evidence is generated from your daily duties. The assessor sets targets which are reviewed at each meeting. The knowledge qualification is delivered via an Online Test.
- Level 2 Diploma in Customer Service
- Employment Rights and Responsibilities
- Essential Skills Qualification Communication Level 1
- Essential Skills Qualification Application of Number Level 1
Job title / job role
Customer Service Trainee, Assistant, Representative or Agent – Communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback, working in a team, developing complementary technical skills according to job role.
These programmes are part financed by the European Social Fund through the Welsh Government.