Excellence in Customer Service 1 day course with Bridgend College

Excellence in Customer Service

About

This course includes recognising customer behaviours, customer service matters and handling situations.

Start
Courses run throughout the year. Please enquire for the next start date

Duration

1 day, 9 am – 4.30 pm

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Location
Queens Road Campus

Fees

Please enquire. Note, fees may be subject to VAT

Overview & Modules

The learning objectives include:

Customer Service – Why excellent?
Customer Service Matters
Powers of Perception
Ladder of Perception
Behaviours – understanding yourself and others – Insights discovery
Recognising customer behaviours and needs – emotional intelligence
Handling difficult situations
Listening and questioning exercise – establish customer needs and expectations
Up/Cross selling
Recap on workshop objectives and – next stages

Some topics can be displayed on a learning gallery in the training room to be used as reference/pick and mix to ensure participants have knowledge and understanding. The tutor will provide thought provoking training which will include activities, group work, pairs, active listening training, exercises to meet the needs of all learning styles.

How will I be assessed?

Entry requirements

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