Excellence in Customer Service

  • Please enquire. Note, fees may be subject to VAT

  • 1 day, 9 am – 4.30 pm

This course includes recognising customer behaviours, customer service matters and handling situations.

The learning objectives include:

  • Customer service – why excellent?
  • Customer service matters
  • Powers of perception
  • Ladder of perception
  • Behaviours – understanding yourself and others – insights discovery
  • Recognising customer behaviours and needs – emotional intelligence
  • Handling difficult situations
  • Listening and questioning exercise – establish customer needs and expectations
  • Up/cross-selling
  • Recap on workshop objectives and next stages

No formal assessment.

There are no entry requirements for this course.

Enhance your skill set with:

  • Hidden disabilities – CAA regulatory training
  • Mediation skills

The learning objectives include:

  • Customer service – why excellent?
  • Customer service matters
  • Powers of perception
  • Ladder of perception
  • Behaviours – understanding yourself and others – insights discovery
  • Recognising customer behaviours and needs – emotional intelligence
  • Handling difficult situations
  • Listening and questioning exercise – establish customer needs and expectations
  • Up/cross-selling
  • Recap on workshop objectives and next stages

No formal assessment.

There are no entry requirements for this course.

Enhance your skill set with:

  • Hidden disabilities – CAA regulatory training
  • Mediation skills

Queens Road South, Bridgend Industrial Estate, Bridgend

Queens Road Campus is situated on Bridgend Industrial Estate and supports many of our class-based Higher Education (HE) courses as well as being home to our Work-Based Learning team and Engage Training, the commercial training arm of Bridgend College.

Your next steps to joining Bridgend College

Enquire online

Enquiring to study part-time with Bridgend College is easy. Submit your enquiry today and a member of the team will be back in touch with you.