This course includes recognising customer behaviours, customer service matters and handling situations.
Overview and modules
The learning objectives include:
- Customer service – why excellent?
- Customer service matters
- Powers of perception
- Ladder of perception
- Behaviours – understanding yourself and others – insights discovery
- Recognising customer behaviours and needs – emotional intelligence
- Handling difficult situations
- Listening and questioning exercise – establish customer needs and expectations
- Up/cross-selling
- Recap on workshop objectives and next stages
Assessment methods
No formal assessment.
Entry requirements
There are no entry requirements for this course.
Continue your studies
Enhance your skill set with:
- Hidden disabilities – CAA regulatory training
- Mediation skills
Queens Road South, Bridgend Industrial Estate, Bridgend
Queens Road Campus is situated on Bridgend Industrial Estate and supports many of our class-based Higher Education (HE) courses as well as being home to our Work-Based Learning team and Engage Training, the commercial training arm of Bridgend College.
Your next steps to joining Bridgend College
Enquire online
Enquiring to study part-time with Bridgend College is easy. Submit your enquiry today and a member of the team will be back in touch with you.
Follow a manual added link
Open events
Whether you’re looking to study a further or higher education course, want to follow an apprenticeship or enhance your skills for personal or professional development, join us at our next event.
We are extremely proud to announce that Bridgend College has now officially become a Google Reference College, the first college in Wales to be given this esteemed title.
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