Customer Service
Aims of the course
The learner will
- Understand the principles of good practice in customer service.
- Understand factors that contribute to a positive customer experience.
- Understand the importance of verbal and non-verbal communication in customer service.
- Be able to reflect on own verbal and non verbal communication in customer service.
Assessment
Ongoing assessment with evidence of achieving the aims of the course.
Our Campuses
Cowbridge Rd,Bridgend
CF31 3DF
Pencoed,
Bridgend
CF35 5LG
Queens Road South,
Bridgend Industrial Estate
CF31 3UR
Castle Street,
Maesteg
CF34 9UN
01656 302 302
hello@bridgend.ac.uk

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