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Customer Service

  • 15 June 2022

  • Wednesday 6 pm - 8 pm

  • Online - virtual course

Book now

Aims of the course

The learner will

  • Understand the principles of good practice in customer service. 
  • Understand factors that contribute to a positive customer experience. 
  • Understand the importance of verbal and non-verbal communication in customer service. 
  • Be able to reflect on own verbal and non verbal communication in customer service.

Assessment

Ongoing assessment with evidence of achieving the aims of the course.

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Our Campuses

Cowbridge Rd,
Bridgend
CF31 3DF

Pencoed,
Bridgend
CF35 5LG

Queens Road South,
Bridgend Industrial Estate
CF31 3UR

Castle Street,
Maesteg
CF34 9UN

01656 302 302
hello@bridgend.ac.uk

Google

We are extremely proud to announce that Bridgend College has now officially become a Google Reference College, the first college in Wales to be given this esteemed title.

©2018 Google LLC All rights reserved. Google and the Google logo are registered trademarks of Google LLC.

Latest News

  • Celebrating student success at the Skills Competition Wales Awards28/03/2022 - 15:44
  • Bridgend College supporting A Dog’s Trail with Snoopy24/03/2022 - 14:37
  • Jeff Greenidge appointed as new Chair of the Governing Body14/12/2021 - 14:13
  • State-of-the-art STEAM Academy officially opened21/10/2021 - 11:56

The Apprenticeship, Traineeship and Jobs Growth Wales Programmes, led by the Welsh Government, are supported by the European Social Fund.
The Apprenticeship, Traineeship and Jobs Growth Wales Programmes, led by the Welsh Government, are supported by the European Social Fund.

For more information please click here (Cymraeg / English)

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Joshua O’Sullivan-Woodward Student GovernorWorking in Business Administration
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