Customer Service – Apprenticeship
About
The Apprenticeship is designed to provide you with the skills and knowledge required to carry out your job role and support future progression within the sector. You will be employed and receive at least the minimum apprenticeship wage and should achieve the Level 3 Apprenticeship Framework within the agreed timescale.
Duration
18 months
Level
Level 3 – Apprenticeship
Overview & Modules
The qualifications are delivered by the Assessor mainly in the workplace. The assessor discusses the work required and the apprentice builds a portfolio of evidence to meet the requirements of the qualification. This evidence is generated from their daily duties. The assessor sets targets which are reviewed at each meeting. The knowledge qualification is delivered via an On-Line Test.
Qualifications:
- Level 3 Diploma in Customer Service
- Employment Rights and Responsibilities
- Essential Skills Qualification Communication Level 2
- Essential Skills Qualification Application of Number Level 2
Job title / job role
Customer Relationship Manager, Co-Ordinator, Customer Service Team Leader – communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, using software/office-equipment to communicate, keeping records, gathering and analysing customer feedback and leading a team.
These programmes are part financed by the European Social Fund through the Welsh Government.
How will I be assessed?
Assessment will be made through assignments, work-based observations and work-based evidence.
Entry requirements
There are no mandatory entry requirements for the Level 3 Apprenticeship, however, employers are looking to attract applicants who have a keen interest in providing excellent customer service and working as part of a team.
Applicants are expected to have basic numeracy and literacy skills.
Continue your studies
After successfully completing the Foundation Apprenticeship, you can progress to Level 4 qualifications.
