Microsoft Excel Advanced
£75 + VAT
Please note, this course has a fee and is subject to cancellation terms and conditions.1 day, 9 am – 4.30 pm
This course includes recognising customer behaviours, customer service matters and handling situations.
Overview and modules
The learning objectives include:
- Customer service – why excellent?
- Customer service matters
- Powers of perception
- Ladder of perception
- Behaviours – understanding yourself and others – insights discovery
- Recognising customer behaviours and needs – emotional intelligence
- Handling difficult situations
- Listening and questioning exercise – establish customer needs and expectations
- Up/cross-selling
- Recap on workshop objectives and next stages
Assessment methods
No formal assessment.
Entry requirements
There are no entry requirements for this course.
Continue your studies
Enhance your skill set with:
- Hidden disabilities – CAA regulatory training
- Mediation skills
Queens Road South, Bridgend Industrial Estate, Bridgend
Queens Road Campus is situated on Bridgend Industrial Estate and supports many of our class-based Higher Education (HE) courses as well as being home to our Work-Based Learning team and Engage Training, the commercial training arm of Bridgend College.
Your next steps to joining Bridgend College
Enquire online
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Whether you’re looking to study a further or higher education course, want to follow an apprenticeship or enhance your skills for personal or professional development, join us at our next event.
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