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This specialist bespoke training will be delivered by a qualified subject specialist who has recently delivered this training to front facing employees at Heathrow Airport. The training is a regulatory requirement set down by the Civil Aviation Authority (CAA) – set out to help passengers with hidden disabilities get better support at UK airports and more effective communication ahead of travel, helping to reduce stress and anxiety when travelling.
This short course aims to help you recognise the value of strategic safety and health and its integration into business management systems. It covers: Understanding your safety and health responsibilities, Appreciating the consequences of poor safety and health and Planning the overall direction for safety and health in your organisation.
This course will provide you with a sound foundation in counselling studies, preparatory to entering level 5 practitioner training at a point where you are ready to enter a trainee placement. It introduces you to the experience of professional counsellor training and to Higher Education. Modules include Counselling Skills, Theory and Personal Development and Mental Health and Well-being.
This is a more extensive qualification than the CMI Level 5 Award in Leadership and Management. It gives a broader knowledge of leadership skills while focusing on the specific management areas appropriate to you, and, your workplace.
The Level 5 Award in Management and Leadership enables you to strengthen and develop your knowledge of middle management by focusing on specific management areas which are applicable to your job. The Level 5 qualifications are designed for practising middle managers and those aspiring to senior management who want to develop their core management skills such as managing resources, recruitment and information management.
The Level 3 Award is designed for team leaders to support the development of their skills in leading a team, making sure that the team achieves organsational objectives and contributes to planning, problem solving and decision making. This Award is ideal for those who want to explore and then show knowledge, understanding and skills required in their role as a first line manager in developing productive working relationships and effectively managing team performance.